FAQs

Once you have submitted your query via the contact form you will get a reply via email to the email address on your order as soon as possible.

We must attempt to process the refund on to the original payment card. If the card you used has changed or expired but the account is still active then the funds will be returned directly to your account. If we are unable to refund the amount we will contact you for new details.

If you have had a refund approved due to a change in event circumstances (subject to the terms and conditions agreed to at the time of booking), then our online team will email you with further information once this has been confirmed.

Please allow 10 working days for refunds to clear, if you have still not received your funds after this time then please query this with your bank.

Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, please track your order here and click Resend confirmation email.

We are sorry to hear that you can no longer attend, in this instance please get in touch with our team who can discuss this further.

To get in touch, please track your order and fill out our customer service form, please provide as much information as you can so we can try our best to assist.

Purchased Refund Protection?

We are sorry to hear that there were issues at the event, if you would like to get in touch to discuss any issues, please click here.

Your confirmation email cannot gain you entry into an event unless otherwise stated. Photos or scans of your tickets will also not be accepted. 

If your tickets have not arrived or you are unsure when they will be sent to you, please click here for more information.

If the event has been cancelled, you will receive an email to confirm this and the details of the refund. Refunds are automatically credited back to the original source of payment and will take 3-5 working days to clear. 

If there are any issues refunding you, we will contact you via email. 

Please contact us by tracking your order and selecting the ‘Cancelled/Postponed’ tab if you have not received your refund after 10 working days.

If you have received a confirmation email, your order has gone through successfully.

To confirm that your order has gone through and what you have paid you can track your order via the SEE Customer Service centre.

If you have not received your confirmation email, some times they can take up to a hour or so to deliver after purchase. If after one day you still have received your confirmation email, check your junk, and if you can’t locate it please check the SEE Customer Service centre. 

If you are running late for an event, we can only recommend that you get there as soon as you can. Please speak to a member of staff upon arrival who will be able to direct you. 

Unfortunately refunds are not available if you miss the event due to circumstances beyond our control.

To track and check your order and change your delivery address please click here.

If you have lost your booking reference number please click here.

Please ensure that you have entered the correct details when tracking your order, as well as your booking reference number you will need to enter either your post code, last 4 digits of the payment card OR full contact number that you used on your booking.

Got a question? Why not see if your question can be answered in our FAQs. There is a lot of information in our knowledge base. Enter your question in the search bar to find your answer. Most questions can be answered here without the need to speak to an advisor.

If your question is not being answered, please rephrase again, making sure your question, is short, simple and avoiding specific details.

If you are unable to find the answer to your question, please contact us and a member of our team will get back to you as soon as possible.

Your reference number is displayed in the subject line and body of your confirmation email from SEE Tickets. It will also appear on your bank statement.

If you are unable to locate your confirmation email, enter your email address under the Forgotten Details section at the bottom of the page. We will send you the details of any orders linked to that email which will then take you through to the customer service area and you can track your order. Please ensure this email matches the email address you entered on your booking.